Refund policy

Returns

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If you change your mind about a product you can exchange or return it for a full refund within 30 days of purchase provided the goods are returned in the original packaging and condition.

Exceptions to this are as follows:

• Testpots, tinted paints, wallpaper or accessories ordered on indent cannot be exchanged or returned for a full refund unless there is a product fault so please choose carefully. Indent items are those ordered in especially for your order that is not normally held as shop stock.

For paints/accessories that are not faulty:

• Non tinted paints and other liquid items can be exchanged.  They cannot be returned for a refund.

• Unused UNTINTED paint returned more than 30 days after purchase will incur a 10% handling fee.

• Unused UNTINTED paint returned more than 60 days after purchase will incur a 20% handling fee.

Sorry, but we are unable to accept paint or accessory returns more than three months after purchase or if the paint/ accessory item is from a discontinued range, packaging or product is damaged in any way (other than a product fault) or it is not in its most current packaging.

Returns must be in original packaging and condition and accompanied by your transaction receipt.

Returns and exchanges can be made at any Altex Coatings Ltd owned Shop, if you are unable to reach an Altex Coatings Ltd owned Shop alternative arrangements can be made - please contact us at altex.shop@carboline.co.nz.  Unless the product is faulty, you will need to cover the cost of returning the product to your local Altex Coatings Ltd owned Shop or alternative agreed location.