Shipping policy

Shipping & Delivery Policy

All prices are displayed in New Zealand dollars, inclusive of goods and services tax (GST) and all purchases will be billed in NZD.

Online delivery orders are available only to valid NZ addresses.  If you are outside of NZ email us at sales@altexcoatings.co.nz for more information.

 

How long will it take to get my order?

We CourierPost most of our online orders and they operate on a nationwide overnight service with the exception of rural delivery addresses. For general item orders received before 12pm, Monday to Thursday, we aim to dispatch your order that same day. Orders received after 12pm may be dispatched the following business day.

For general item orders received after 12pm on Friday and over the weekend your order will be processed for delivery and dispatched on Monday or the next standard working day (if Monday is a public holiday).

If there will be a delay to your order we will email you and advise you of estimated delivery time.  If this is unsatisfactory we can provide you with a full refund, which you should request via an email to sales@altexcoatings.co.nz.

Refunds may take 7 business days to process.

We will send you a dispatch email once we have processed your order which will include the track and trace number for the delivery company so you can keep track of your order’s progress.

Note: Delivery times will be slower over statutory holiday periods as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays.

 

Click & Collect Orders

For click and collect orders we will make up your order as soon as we can.  Once your order is ready to be collected from our dispatch location we will send you an email notification.  Please note Altex Coatings Ltd opening hours vary, especially on weekends.